FAQ

Frequently Asked Questions

  • What are the payment options?

    Hat Atelier accepts all major credit cards and uses Stripe and Paypal to safely purchase online. Pay anywhere, anytime on any device with safer, flexible, convenient and protected payments.

  • Can I ask a question about the course content?

    Yes, absolutely! When you enrol in a course you can ask questions. Simply click 'Discussions' in the top right of any video chapter you are viewing, and 'Create New Post'. You can ask a question, add an image or document and our lovely tutors will happily assist and respond.

  • What are the system requirements to view Hat Atelier courses?

    Desktop: Chrome Firefox Safari Microsoft Edge Mobile: iOS Safari: 11 and up Chrome Samsung Internet Note that we do not support Internet Explorer.

  • How do I watch a course I have purchased?

    To watch a purchased course, simply login and click on 'My Dashboard'. You can then click on the course you would like to view. Hat Atelier courses are conveniently separated into chapters for ease of navigation which allows you to watch from the beginning or select particular chapters to view or revisit.

  • How do I convert metric to imperial measurements?

    You can easily convert measurements via this website www.calculator.net

  • How do I contact Hat Atelier?

    Please send us an email and we will reply to you asap info@hatatelier.com

  • How do I download a copy of my receipt?

    Login and go to ‘My Dashboard’ then click the down arrow beside your name: 1. Click 'My Account' 2. Select 'Billing History' 3. Click the order number of the receipt you would like to download 4. Select and download receipt